- Alumni |
- Students |
- Faculty & Staff |
Student Computer Service Center Policy
Purpose:
The purpose of the Student Computer Service Center Policy is to provide guidelines for students administering and receiving computer and network related services.
Scope:
The Student Computer Service Center policy applies to Residential Computer Consultants (RCC) and students.
Policy:
RCC Responsibilities
RCCs are required to:
Student Responsibilities
Students receiving computer assistance will:
Services and Associated Fees
When servicing student computers the Student Computing Services Fee Schedule will apply to the services rendered. Please see the Student Computing Services Fee Schedule for the current fee associated with the following services:
Please note that hardware removal or installation is not supported.
Reinstalling Operating Systems
Reinstalling operating systems may be necessary if damage to the existing operating system occurs through virus infection, intrusion by a hacker, or spyware related programs, to name a few. A student may either have a Residential Computer Consultant (RCC) or ITS technician reinstall the operating system for the fee listed above, or may choose to reinstall the operating system him or herself. Whether an RCC or ITS technician reinstalls the operating system or the student reinstalls the operating system, the student is responsible for backing up the data he or she wishes to keep. RCCs will not be responsible for backing up data.
If a student chooses to have his or her operating system reinstalled by an RCC or ITS technician, the software and license must be legitimately owned by the student or licensed through the university.
Trinity University provides all students with the software and instructions necessary to perform an installation of supported and university provided software. These materials can be found at the Circulation Desk located on the third floor, main entrance level, of the Elizabeth Huth Coates Library. Before installing such software, the person conducting the installation should:
RCCs or ITS technicians who reinstall an operating system will ensure that drivers to any hardware that was determined to be compatible with the software are installed and functioning correctly. The RCC or ITS technician will also ensure that Symantec Anti-Virus software is installed and configured appropriately on the (Windows) machine before the project will be considered completed. Only with reinstallations of operating systems performed by an RCC or ITS technician will a student not be charged for the installation of Symantec Anti-Virus software.
Software Installation
Software installation refers to anti-virus, Microsoft, or MAC software that is legitimately licensed to the student or licensed through Trinity University for student use. Examples include Microsoft Office products, Symantec Anti-Virus Corporate Edition. Trinity University technicians or RCC's will not install other types of software such as games, AIM, or BitTorrent clients.
Virus, Spyware, and Adware Removal
Malicious code and spyware can dramatically affect a computer's performance. Such code includes viruses, worms, and spyware. To learn more about the differences among these types of malicious code, see Understanding the Difference between Trojan Horses, Viruses, Worms, and Spyware (http://iraa.trinity.edu/iraa/x295.xml ). While some malicious code can be removed without also installing software, the removal of spyware will require software to be installed on the computer in question and configured properly for effective cleaning. Trinity cannot guarantee a student's machine will function normally after the computer has been cleaned and cannot be held liable for the loss of intellectual data or integrity of the computer's operating system. If the computer is experiencing residual effects after the malicious code has been removed, the computer's operating system may have to be reinstalled. If the student's operating system is functioning abnormally the student will be encouraged to reinstall it or have an RCC or ITS technician reinstall it.
Port Deactivation and Reactivation
Port deactivation can occur for, but is not limited to, a violation of the Acceptable Use policy. One of the main reasons that a port may be disabled would be if the Information Technology Services Department determines that a student's PC is infected with malicious code. The port to that machine will be turned off until that machine has been cleaned. The computer can be cleaned by an RCC, a technician from the university's ITS department, or by an outside source. If someone other than Trinity personnel cleaned the system, that computer must be inspected by a Trinity representative prior to accessing or connecting it to TigerNet.
Port deactivation may also occur for violations of copyright as in the illegal downloading of music, games, movies and other such media. There is a charge for port reactivation. (See ResNet Fees Schedule)
Something to Consider
RCCs will attempt to resolve software related issues. However, depending on the degree of damage sustained to a computer's operating system by malicious code or a file corruption, there may be residual effects that inhibit application features or reduce system performance. RCCs and Trinity University cannot be held liable either for virus infections or how the operating system responds to the removal.
Beware! If an issue has been resolved, such as spyware removal, it is possible and quite common for the same or similar problem to return quickly depending on the student's Internet surfing and computing habits. If an RCC has to remove a virus or spyware problem again, the situation will be treated as a separate work order with the appropriate fees charged to the student.
Definitions:
An RCC is a Resident Computer Consultant. RCC's are students hired by Information Technology Services to assist students with their network configuration and connection to TigerNet. A student with connectivity issues may contact the Helpdesk x7409 or helpdesk@trinity.edu to receive assistance from an RCC.
