TigerPAWS General FAQ

• I have a question about Online Registration.

  Refer to the Registrar's Online FAQ at http://www.trinity.edu/departments/registrar/OnlineReg_FAQ.htm

• I am having difficulty logging in to TigerPAWS. What is the problem?

  Make sure that you are entering your username and password correctly. Both the username and password fields are case sensitive. If your login problems persist, contact the Helpdesk at 999-7409 or send e-mail to helpdesk@trinity.edu.

• What is TigerPAWS?

  TigerPAWS is a Web interface that allows you to access information contained in the administrative database used by Trinity University. The application system that creates this database, Colleague or Colleague Advancement, is the product of Ellucian, Inc. of Fairfax, Virginia. TigerPAWS, also a product of Ellucian™, consists of the forms and supporting infrastructure to extract and deliver information from this database to your desktop browser. All of the forms and infrastructure comprising TigerPAWS are the product of, and are supported by Ellucian™.

• Which browsers can I use with TigerPAWS?

  With the many browser vendors and versions available, user experience may vary depending on browser choice. If you have trouble while using TigerPAWS, please try using another browser or another version of hte same browser. If using Microsoft's Internet Explorer, try using it in Compatibility Mode.

• How do I print a form using my browser?

  For PC Users - You can print a form by clicking the Print icon on the Toolbar of your browser. Alternately, you can click File, and then click Print in the drop-down menu. Then click OK in the displayed Print dialog box. The document will be printed on the printer indicated in the text field Name in the Print dialog box. You can change the destination printer by selecting another printer in the Name drop-down list box and then click OK. Some of the forms will be more legible if you print them using Landscape mode. To print a form in Landscape mode, click File, then click Print, and then click Properties in the Printer dialog box. A Document Properties dialog box will appear. Click the Page Setup tab and then the Landscape radio button in the Orientation section of the dialog box. Click OK to set the Landscape mode and OK once more to cause the form to print. After the form has printed you might want to reset your system back to Portrait mode by following the same procedure you used to set Landscape mode.
  
  For Mac Users - You can print a form by clicking the Print icon on the Toolbar of your browser and then click Print in the pop-up dialog box. Alternately, you can click File, and then click Print in the pop-up dialog box. The document will be printed on the printer indicated at the top of the pop-up dialog box. You can change the destination printer by clicking on the Apple icon in the upper left-hand corner of the window and then clicking Chooser in the drop-down menu. The Chooser dialog box will display a graphic of all the printers set up for your Macintosh. Select the new printer by clicking on the appropriate icon and then close the dialog box by clicking the upper left corner of the box. Some of the forms will be more legible if you print them using Landscape mode. To print a form in Landscape mode, click File and then Page Setup in the drop-down menu. Click the Orientation icon to change the printer setting from Portrait to Landscape mode. The accompanying graphic will illustrate that you made the change. Click OK to enable the setting and print the form using the instructions presented previously.

• Does TigerPAWS leave a "cookie" on my desktop to support its navigation?

  TigerPAWS puts a session cookie on your desktop when you log into the system. When you close your browser, the cookie is erased.

• I am getting slow response to my TigerPAWS queries. What is the problem?

There are a number of conditions that might affect your response time in TigerPAWS. Often an increase in the response time is related to traffic over the communication lines. Depending upon your location, TigerPAWS uses your campus Intranet, the Internet or both. The number of users on any portion of those systems will often slow the response time for everyone. Downloading large files via Trinity's communications lines will drastically increase response time for all other users on the system. High levels of TigerPAWS use by other members of the Trinity community also affect your response time. This is caused not only by increased user traffic, but also by the additional processing required of Trinity's host machine to respond to TigerPAWS queries. An example of a high-use time period would be during Web registration period. You may also experience slower performance during peak usage periods for your Internet Service Provider (ISP). You should notify the ITS Helpdesk at 210-999-7409 or helpdesk@trinity.edu if you continue to experience poor performance during non-peak usage periods.