FREQUENTLY ASKED QUESTIONS

If you have a question that is not addressed here, PLEASE feel free to ask us by calling our office @ (210) 999-7825 or by emailing The Tiger Card Office:TigerCardOffice@Trinity.edu

1. Can I print to a campus lab printer, wirelessly with my laptop computer?

   PC Laptops that are setup to connect to Trinity University's wireless network can print to computer lab printers by installing the Pharos Uniprint software package (please be sure that you have the initial university's wireless software installed before continuing, contact the Helpdesk @ 210.999.7409 if you need help w/ that installation). Once installed you will be able to print from any of the university's computer labs that have the PayforPrint system set up. The Pharos Uniprint software can be installed from the Following Link.  **NOTE:  MAC laptops have a more complicated setup procedure, so you will have to contact the Tiger Card Office Staff for an appointment in setting up your Macintosh laptop. Please call our office @ 210.999.7825 or email your request to TCRD@trinity.edu
   

2. What are my Meal Plan Options and what happens to a remaining balance at the end of the semester?

   Trinity University's Meal Plan program consist of several options, they are non-refundable and can only be changed within the Add/Drop period, which is 3 weeks into a given semester.  For a more detailed description of each available Meal Plan, please go to Aramark's web site by clicking on this link to: The Campus Dish page. Changes to the meal plan for the Spring 2012 semester may be made by emailing ResLife@trinity.edu or by the student in person, at the Student Accounts window in Northrup Hall, room# 142.  The last day to make changes is January 19, 2012.  If you need to review the meal plans please see http://www.campusdish.com/en-US/CSSW/TrinityUniv/MealPlans/.  

3. Is there a fee for damaged, lost or stolen ID Cards?

   There is no charge/fee for the replacement of a malfunctioning, extremely worn or faded card. However, deliberately damaged cards (ie. punching holes in them) and lost or stolen ID Cards will be accessed a $25 replacement fee. All account information automatically applies to the new card, and the older card is deactivated. Replacement cards are issued by the Tiger Card Office in the Storch building, room # 005, Monday - Friday from 8am - 5pm.Temporary-Prox ID cards can be issued for campus residents by the Department of Campus Safety ONLY after regular business hours. All Temp cards must be returned within 48 hours to the Tiger Card Office and a replacement ID card will be issued in its place. 
   

4. What is Ginny's? Are they the same ones that run the Campus Digital Print Shop?

   On August 1, 2008, a contract to manage and operate Trinity University's on-campus Digital Print and Press center was awarded to Ginny's Printing Company. The on-campus print facility is located on the 1st floor of the Elizabeth Hugh Coates Library (Room #100B).
   The Digital Print and Press Center is a university sponsored initiative designed to provide state of the art digital printing capabilities to Trinity students, faculty, and staff in a convenient on campus environment. In addition to meeting the Universities digital printing needs, Ginny's was selected for their ability to provide excellent high quality offset printing.  They provide a complete and professional printing service package to all their customers. 
   The continued viability and success of this important Trinity program, requires the support of all of the university community. University policy specifies that all campus departments' use Ginny's Printing as the selected university provider to meet their printing needs. 
   Ginny's Printing Company makes conducting business and submitting jobs easy! Simply visit the on-campus site facility in the library, send an email to ginnys@trinity.edu, or upload your job/files to Ginny's secured website:  http://www.ginnysprinting.com
   

5. Where can I use my Tiger Card ID?

   Your university ID card [Tiger card] can be used On & Off Campus throughout the university and several surrounding merchants locations. Your Tiger Card has Prox capabilities for access to electronically controlled doors. It also has a magnetic strip that is encoded for access to both Meal Plan and Tiger Bucks balances.
   
   - At all Aramark terminals, all dining areas including The Commons,
   Mabee Hall, The Tiger's Den, Sky Line, The P.O.D. (Provisions On Demand), Einstein Bros. Bagels and Java City
   
   - At the Campus convenience store, The Pod Mini Mart, located inside Mabee Dining Hall
   - For complete printing services at our digital print shop located on the 1st Floor of the Elizabeth Huth Coates Library (Room #100B)
   - And to pay for copies & prints from the university computer labs, those that utilize the Pharos UniPriNT pay-for-print management system
   - At the campus Barnes & Noble Bookstore
   - For laundry and vending machines, located throughout the university
   - Access to residential halls and other electronically controlled classrooms/labs
   - And since the Fall of 2006, Tigerbucks is accepted at several off campus merchants - to see our list of Off Campus Merchants click here!
   

6. How can I add money/value to my Tiger Bucks Account?

   Add money/value to your Tiger Bucks Account with Check or Credit card
   at any of the following locations:
   
   - Tiger Card Office, located at Storch building room #005. This location does not accept cash.
   -The Student Accounts office, located at the Northrup room# 142
   - At any one of the three Transfer Value Stations located at either:
   - The Elizabeth Huth Coates Library (behind Java City)
   - Coates University Center (left side of lobby as you enter)
   - Thomas/Lightner Residential hall (in the lobby area of the 3rd floor)
   - And you can add value to your Tiger Bucks ONLINE any time of day or night!!
   Go to your account ONLINE! Check detailed transaction history, check account balances, put your card on Hold by reporting it Lost. You can do all this ONLINE anytime by going to: ManageMyID
   

7. How can I find out what the balance on my Meal Plan [and/or Tiger Bucks] is currently?

   You can now find out the balances on your Meal Plan, Tiger Bucks:
   - At any of the Aramark Terminals (ask any Aramark cashier next time you purchase an item w/ your ID card)
   .
   At either one of these offices:
   - The Tiger Card Office, located in Storch room # 005 - or call (210) 999-7825
   - The Student Account's Office, located in Northrup room # 142 - or call (210) 999-7391
   
   And also check your Tiger Bucks balance at any Value Transfer Station located at:
   - The Elizabeth Huth Coates Library (behind Java City)
   - Thomas/Lightner Residential hall (in the lobby area of the 3rd floor)
   - Coates University Center (in the main entrance lobby)
   
   *Or better yet, Check Balances & Detailed Transaction History ONLINE*
   Visit our secure online management system: ManageMyID You'll have to register for access the 1st time you visit that site, but then you can access it 24/7 after that.
   

8. What is the Pharos UniPriNT system?

   Pharos UniPriNT is the university's pay-for-print system of choice, it was implemented throughout campus computer labs in the Fall of 2002. Pharos UniPriNT software tracks, monitors, routes and communicates with server that handles the Tiger Bucks accounts to charge for network printing. For more on how to print from the lab computers with this pay-for-print system, see our UniPriNT pdf documentation.
   

9. What are the printing fees, from the university-computer labs?

   Printing at the computer labs throughout campus (for university patrons with trinity-network UserID & passwords) will cost:
   * $.09 per page, for black & white printouts [ $.14 duplex printing]
   * $.75 for color printouts, per page [$1.00 for color-duplex printouts]
   

10. What if I don't have a university UserID, can I get a Tiger Bucks account?

    Trinity Guest may get a guest card [aka "Cub Card"] at one of the Value Transfer Stations [located in the Elizabeth Coates Library , or Coates University Center, or Thomas/Lightner residential hall]. You will need to add value to the Cub Card at those same locations in order to print. The Cub Card has a Tiger Bucks account so it will work on campus for dining, printing, copying, bookstore, campus mail center, and a the campus laundry & vending machines. 
    For those university guest who do not have an authenticating UserID & password, a generic UserID & password was created at the Library, ask a librarian for more details.  
    

11. What do I do if I need access to a certain electronically-controlled door?

    Door access request can be made by sending an email to the Tiger Card Office TCRD@trinity.edu. Requests are only accepted from Registrar’s Office, Department Chairs, Professors, or other Administrative staff. 
    We will need to know the following:
    The person’s name needing to have access
    Their ID number (which is their Datatel number, located on the front of their id card)
    Their Prox number (which is the five digit number located on the back of their ID card),
    The Building name and/or Room numbers)
    and any access-time restrictions. Email TCRD@trinity.edu with any special circumstances pertaining to the access and/or hours.
    

12. Can I get a Cash advance from my Tiger Bucks account?  What happens to my outstanding balance?

    Cash advances are NOT available from your Tiger bucks Account.  However, ALL funds on deposit will be refunded following graduation, (or after withdrawal from the university).  All requests for refunds are made by emailing or going to the Student Accounts office in Northrup Hall (room 142) and filling out a request form. Trinity University reserves the right to charge a Tiger Bucks account inactivity fee on funds left on deposit in accounts with no record of activity (for a period of time that exceeds one year from the time of original or last deposit).  A $5.00 per month inactivity fee will be charged at the beginning of the 13^th month and each month of account inactivity thereafter.  This charge will continue until account activity resumes or the account balance reaches zero ($0.00) At this point the account will be closed.  Account inactivity fees will cease to be assessed if or when the account activity resumes.

13. How can I send a file to print to the campus Digital Print & Press shop located in the library?

    For Trinity University Faculty, Staff, & Students to submit printing jobs or projects electronically all you have to do is go to Ginny's online file upload website Ginny's web site and be sure for the "Send To" option, be sure to select "Trinity U site team".
    

14. What is the difference between Tiger Bucks & Tiger Paws?

      that allows you to access information contained in the administrative database used by Trinity University. The application system allows you to register for classes, access your network directory/files, and much more. TigerPAWS uses your campus Intranet UserID and password for accessing this area of your student account.
    In contrast...
    Tiger Bucks is the university's discretionary spending account. If you have never signed up for access to this area you will need to click on the "Not Registered? Click here to sign up!" link, and enter your seven-digit student ID number [must include the leading zero(s)]. You will then be sent an email to the address you signed up with and a link to verify and confirm your online access to your account. Once online you can easily & securely view Meal Plan & Tigerbucks balances, transaction history and much more! 
    

15. When I view my transaction history online at www.tigerbucks.com, the location names are confusing and I am unable to figure out where they are located. What and where are these locations?

    The station location names, when you view your transaction history, is the way the system identifies them. This can be confusing if you are not familiar with the locations and their unique names. To help you identify exactly where your purchases are taking place when you view your transaction history you can refer to this list of the unique names and the locations that they refer to.
    
    Einsteins01 & Einsteins02 = Einsteins located in the Commons
    COMMONS09 WS4 = Main Register #1 in the Commons
    COMMONS10 WS4 = Main Register #2 in the Commons
    COMMONSGrille13 WS4 = Grill Works in the Commons
    COMMONS Montague12 WS4 = Montague Deli in the Commons
     JAVACITY08 WS4 = Java City in the Library
    MABEE01 WS4 = Main Register #1 at Mabee
    MABEE17 WS4 = Main Register #2 at Mabee
     SKYLINE14 WS4 = Skyline Dining in the Commons
     TCRD-ARAMICROS = Aramark Catering manager workstation (also where deducts from student's account are done, those who donate to Residential Hall catering activities and such)
    TCRD-BASIS wksta = Tiger Card Office workstation (this is the terminal where we add Tiger Bucks deposit via checks or from the Visa Terminal)
    TCRD-Jerry Ferguson = Tiger Card Office director, (he makes occasional credits and/or corrections to student's account)
    TCRD-System Admin = Tiger Card Office system administrator, (usually the person who loads the semester meal plans and also makes modifications/changes to student's account)
    

16. What do I need to know about using Tigerbucks Off Campus?

    All you need to know about using your tiger card off campus is that if you have enough funds in your Tigerbucks account, and the merchant is accepting Tigerbucks - you can use them! 
    Here's a link to the current participating merchants.
    

17. What is the Academic Building Access Policy and what are the hours of operation?

     The University has established the following opening and closing times for university buildings as indicated below. Only faculty and staff will be permitted in these buildings after the prescribed closing times. All other persons must leave the building unless accompanied by a Trinity faculty or staff member or unless an approved exception is on file with the Department of Campus Safety (DCS). Such exceptions should be forwarded by the TCRD department at tcrd@trinity.edu, who in turn, will notify the DCS office. 
    Exceptions will be granted only if two or more persons remain in the facility (classroom/laboratory) at all times. Student organizations' meetings and functions will be permitted with the prior approval of the Vice President for Student Affairs or designee. For buildings without prox card access, an exception request must be forwarded by the department chair/director directly to the DCS office.

    The following buildings will opened and closed during the school year, as shown on the following open/close schedule:

    • Monday - Friday 7:00 a.m. - 10:00 p.m.
      Saturday 9:00 a.m. - 6:00 p.m.
      Sunday Noon - 10:00 p.m.
    • • Cowles Life Science Building
      • Dicke Smith Building
      • Halsell Administrative Studies Center
      • Laurie Auditorium
      • Marrs McLean Science Center
      • Moody Semmes Building
      • Richardson Communications Center
      • Ruth Taylor Art Building, music center, and theatre

    Monday - Friday 7:00 a.m. - 10:00 p.m.
    Saturday Closed and Sunday Closed

    • • Northrup Hall
      • Chapman Center
      • Storch Memorial Building

    The following buildings have special hours that are subject to change at various times of the school year:

    • • Bell Athletic Center
      • Coates University Center
      • Mabee Dining Hall
      • Elizabeth Huth Coates Library
      • Parker Chapel
      • Physical Plant Buildings
      • University Residence Halls

    Scheduled open and close of all campus buildings during the Summer months and Spring Break is as follows:

    Monday - Friday 7:00 a.m. 6:00 p.m.
    Saturday Closed - Sunday Closed

18. Why can't I just tell the cashier my ID number when I don't have my actual ID card with me, so that they can just key it in!?

    The Tiger Card debit card program is a card swipe driven system and therefore not designed for keyed in transaction entries. The system was designed to require transactions be tendered to patron accounts by swiping a valid Tiger Card through the system's point-of-sale card readers. Tiger Bucks, Bonus Bucks, Meal Plan Points, and/or Departmental charge are the types of tender options the system supports. Cashiers are required to request that all patrons present a valid Tiger Card prior to the processing of all transactions. Patrons will be made aware of any messages that appear due to rejected transactions [ie. due to cards reported lost or insufficient funds] and will be directed to contact the Tiger Card office for ID card issues for a speedy resolution.