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Residential Network Fee-Based Policy
TigerNet’s basic services include assisting students configuring their network setup and ensuring the functionality of the network infrastructure. Any service provided to a student that is related to the eradication of adware, spyware, viruses, operating system reinstallation, or port deactivation because of a violation to the TigerNet Usage Policy is subject to the fee associated with that service.
Services and Associated Fees
Please note that hardware removal or installation is not supported.
Fee assessment example 1: a student’s port has been disabled because of virus activity and the RCC removes the virus. $25 port deactivation + $30 virus removal = $55.
Fee assessment example 2: a student’s port has been disabled because of virus activity. The RCC removes the virus but due to the damage caused by the virus the operating system must also be reinstalled. The student opts to have an RCC do the reinstall. $25 port deactivation + $30 virus removal + $60 reinstall of operating system = $115.
Reinstalling Operating Systems
Reinstalling operating systems may be necessary if damage to the existing operating system occurs through virus infection, intrusion by a hacker, or spyware related programs just to name a few. A student may either have a Residential Computer Consultant (RCC) or ITS technician reinstall the operating system for the fee listed above, or may choose to reinstall the operating system him or herself.
Whether an RCC or ITS technician reinstalls the operating system or the student reinstalls the operating system, the student is responsible for backing up the data he or she wishes to keep. RCCs will not be responsible for backing up data.
If a student chooses to have his or her operating system reinstalled by an RCC or ITS technician, the software and license must be legitimately owned by the student or licensed through the university. Trinity will not be held liable for the installation of non-licensed software.
Trinity University provides all students with the software and instructions necessary to perform a Windows XP installation. These materials can be found at the Circulation Desk located on the third floor, main entrance level, of the Elizabeth Huth Coates Library.
Before installing Windows XP, the person conducting the installation should:
RCCs or ITS technicians who reinstall an operating system will ensure that drivers to any hardware that was determined to be compatible with Windows XP are installed and functioning correctly. The RCC or ITS technician will also ensure that Symantec Anti-Virus software is installed and configured appropriately on the machine before the project will be considered completed. Only with reinstallations of operating systems performed by an RCC or ITS technician will a student not be charged for the installation of Symantec Anti-Virus software.
Software Installation
Software installation refers to anti-virus, Microsoft, or MAC software that is legitimately licensed to the student or licensed through Trinity University for student use. Examples include Microsoft Office products, Symantec Anti-Virus Corporate Edition, or Office: Mac. Trinity University technicians or RCC’s will not install other types of software such as games, AIM, or KaZaA.
Virus, Spyware, and Adware Removal
Malicious code and spyware can dramatically affect a computer’s performance. Such code includes viruses, worms, and spyware. (To learn more about the differences among these types of malicious code, see Understanding the Difference between Trojan Horses, Viruses, Worms, and Spyware.)
While some malicious code can be removed without also installing software, the removal of spyware will require software to be installed on the computer in question and configured properly for effective cleaning.
Trinity cannot guarantee a student’s machine will function normally after the computer has been cleaned and cannot be held liable for the loss of intellectual data or integrity of the computer’s operating system. If the computer is experiencing residual effects after the malicious code has been removed, the computer’s operating system may have to be reinstalled. If the student’s operating system is functioning abnormally the student will be encouraged to reinstall it or have an RCC or ITS technician reinstall it.
Port Deactivation and Reactivation
Port deactivation can occur for, but is not limited to, the violation of TigerNet Usage Policies. One of the main reasons that a port is disabled would be if the Information Technology Services department determines that a student’s PC is infected with malicious code. The port to that machine will be turned off until that machine has been cleaned. The computer can be cleaned by an RCC, a technician from the university’s ITS department, or by an outside source. If someone other than Trinity personnel cleaned the system, that computer must be inspected by a Trinity representative prior to accessing or connecting it to TigerNet in any way.
RCC and Student Code of Conduct
The purpose of the RCC and Student Code of Conduct is to provide guidelines for persons administering and receiving computer and network related services. For more information see the RCC and Student Code of Conduct web page.
